Our Follow on Services for Hearing Systems

Changing Filters & Charging Pure Signia 7AX

The Hearing + Wellness Aftercare Package is included for the lifetime of the aids

“The most rewarding part of my work is when people return with their new system for their check-up, feeling thrilled at how well they are hearing.”

Louise Bruce Director & Clinical Lead

If you decide to order a hearing system, then once you are happy you pay for it at your fitting. Aftercare is included for the lifetime of the system; our Aftercare Package will help you get the best result for you and your hearing.

*If you are not entirely happy with your hearing system even though you have attended your follow up appointments, you can return it and receive a full refund up to 60 days from the date of fitting. *Our ‘price match promise’ means if you find them cheaper elsewhere on the High Street with the same aftercare package within 60 days of fitting, we will refund you the difference.

Some people update their hearing system every 2-3 years to make sure they have the very latest technology; some people will leave it longer. If you look after them, we expect your system to last up to 5 years. We can advise you on the latest technology available should you wish to consider updating your hearing system.

Fitting appointments

60 minute appointment (normally within two weeks of your hearing test)
  • We will programme your new system to your prescription and fit it for you.
  • Make any adjustments necessary to personalise the system
  • Help you understand how to fit and remove them
  • Talk through how you maintain them
  • Answer all your questions
  • Assist with Bluetooth connection to your phone or other device where appropriate

Follow up appointments

30 minute appointment (normally 2 of these are completed within the first month after fitting)
  • We listen to how you are getting on
  • Fine tune your system where necessary
  • Go through anything you need to help you get used to your system
  • You can have further follow up appointments if you need them

6 month Check-up appointments

30 minute appointment (we will call you every 6 months after your fitting & book an appointment when requested)
  • We will check your system is working correctly
  • We listen to how you are getting on
  • Book an appointment to change wax guard, microphone guard where necessary
  • Book an appointment to fine tune your system where necessary
  • Some of these appointments can be completed over the phone where appropriate
  • As your hearing can deteriorate further we usually re test your hearing and re programme your system every 24 months

Hearing system service and repair appointments

15 minute appointment

We are happy to see any make and model of hearing system requiring a repair.

If you have a broken hearing system or one that needs reprogramming and you purchased it from us or elsewhere, we are happy to try and help you. Some repairs can be completed in house; some repairs may require the system to be sent to the manufacturer. If the system is under a manufacturer’s warranty and needs to be sent back for repair due to a malfunction this can often be free of charge. If any repair charges are applicable, we will agree them with you before going ahead. We can make loan aids available if your are in need of repair.

Choose how to start your journey to better hearing

Hearing loss is more common than you may think, more than 40% of people over 50 years old have hearing loss, rising to more than 70% of people over the age of 70.

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    Our Services

    • FREE Hearing Tests
    • Ear Wax Removal - One FREE ear wax removal appointment for newly registered customers aged 65 or over
    • FREE Hearing checks, Video Otoscopy
    • Hearing Aid Service and Repair
    • Tinnitus Advice
    • Noise Protection

    Hearing Aids include

    • Lifetime Aftercare*
    • 60 Day Money Back Guarantee*
    • Manufacturers Warranty (2 to 4 Years Depending on what you choose)
    • A Price Match promise*

    *See aftercare page for more detail